Privacy

DTC Audiences

MarTech Breakthrough Awards Name Swoop “Best AdTech Privacy Solution”

Prestigious international annual awards program recognizes standout marketing, advertising and sales technology around the world

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Privacy

Swoop Answers Your Data Privacy Questions

As states tighten privacy regulations, partnering with a compliant data provider isn’t just a best practice. It’s a necessity.

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Why Swoop

Predictive Audiences

A Leading Pharmaceutical Brand Increased Adherence 29% YoY with Swoop’s Patented Predictive Non-Adherence Audiences

With an increased incidence in substance use disorders (SUDs), a MAT therapy wanted to increase adherence within its patient population to drive positive patient outcomes. Leveraging Swoop’s patented predictive technology, the brand was able to accurately identify patients most likely to become non-adherent and activate them programmatically across premium inventory.

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DTC Audiences

Advertising on CTV Increases HCP Appointments for Mental Health Drug by 20%

A pharmaceutical brand needed to connect with a limited patient population diagnosed with a sensitive conditionand their caregivers. Swoop utilized its privacy-safe real world health data to create a targetable niche segment for activation on CTV platforms.

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Solutions

Artificial Intelligence

The Rare Disease Lifecycle: How to Listen, Launch, and Support Effectively

Discover how UCB and Swoop use a patient-first blueprint to navigate the rare disease journey, from early listening to long-term patient support.

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Communities

The Rare Disease Lifecycle: How to Listen, Launch, and Support Effectively

Discover how UCB and Swoop use a patient-first blueprint to navigate the rare disease journey, from early listening to long-term patient support.

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About Swoop

Swoop

Putting People First: Swoop Earns 2026 Best Places to Work Recognition

Swoop, a leader in AI-driven, data-powered, and privacy-compliant omnichannel healthcare marketing, has been named one of 2026’s Best Places to Work.

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PRESS RELEASE

MarTech Breakthrough Awards Name Swoop “Best AdTech Privacy Solution”

Prestigious international annual awards program recognizes standout marketing, advertising, and sales technology around the world

Learn More

Insights

Artificial Intelligence

The Future of Rare Disease Marketing is Patient-First and Privacy-Safe

Swoop helps brands find, engage, and support rare disease patients earlier through privacy-safe, data-driven solutions.

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Artificial Intelligence

The Rare Disease Lifecycle: How to Listen, Launch, and Support Effectively

Discover how UCB and Swoop use a patient-first blueprint to navigate the rare disease journey, from early listening to long-term patient support.

Learn More

Back

Swoop Earns Top Honor for Elevating Digital Healthcare Engagement with Web Solutions

Recognition marks Swoop’s second Conversational AI Excellence Award from Customer Magazine and CustomerZone360

Artificial Intelligence DTC Marketing HCP Audiences Press Release Swoop Web Solutions

Recognition marks Swoop’s second Conversational AI Excellence Award from Customer Magazine and CustomerZone360

NEW YORK, NY, Oct 22, 2026 – Swoop, a leader in AI-driven, data-powered, and privacy-compliant healthcare engagement, won a 2026 Conversational AI Excellence Award from Customer magazine and CustomerZone360 for Swoop Web Solutions. This marks Swoop’s second win from these organizations, following a 2024 recognition.

Swoop Web Solutions help life sciences brands turn brand.com into an outcome-driven intelligence engine. Its Intelligent Search and Intelligent Chat experiences help patients and healthcare providers (HCPs) find relevant, Medical, Legal, and Regulatory (MLR)-approved information while capturing privacy-safe, aggregated zero- and first-party signals about visitor questions, needs, and intent. These signals help brand teams identify knowledge gaps and inform content, audience, and channel decisions.

In a recent deployment across a leading pharmaceutical manufacturer’s priority brand sites, Swoop Web Solutions increased engagement rates by 17 percent and reduced bounce rates by 10 percent. The analysis revealed that most site visitors were undiagnosed, proving how Swoop Web Solutions uncovers critical audience insights to inform smarter activation strategies.

“Conversational AI makes brand websites a more effective resource along the health journey by connecting patients and providers with clear, approved information when questions arise,” said Swoop’s Co-Founder and Chief Technology Officer Simeon Simeonov. “This recognition highlights our commitment to building patient-first digital experiences that help patients find the information they need and help marketers better serve the patients they support.”

The award builds on prior recognition for Web Solutions, formerly known as Swoop Agents, including Innovation SABRE Awards North America and Best in Health Information from PRWeek. The offering brings Intelligent Chat, Intelligent Search, and an intelligence layer together to help brands improve website engagement, understand patient and HCP needs, and turn web interactions into actionable insights.

Contact

Marcella Milliet Sciorra
Chief Marketing Officer, Swoop
[email protected]

Swoop
Improving Patient Outcomes

Swoop improves patient outcomes by connecting the signals that drive earlier diagnosis, better treatment decisions, and sustained adherence. The integrated, privacy-by-design platform enables life sciences companies to drive measurable patient and commercial outcomes with actionable intelligence — spanning patient and HCP audience targeting, community engagement, AI-powered web solutions, coordinated omnichannel activation, and prescription fulfillment.