“In the new digital-first world, health care professionals, patients and consumers are now engaging with global life sciences companies in new ways with the expectation of 24/7/365 accessibility and a personalized, digital experience,” said Shankar Narayanan, Chief Executive Officer of Real Chemistry. “The acquisition of conversationHEALTH brings best-in-class conversational AI technologies and medical expertise to help our clients deliver medical interaction at scale, through text, voice and digital humans, across markets and languages.”
conversationHEALTH joins Real Chemistry’s Data and Artificial Intelligence Solutions group, which includes award-winning AI pioneers Swoop, the leader in AI-generated digital audiences for precision marketing, and IPM.ai, the leader in uncovering undiagnosed and misdiagnosed patients for specialty and rare disease and recent winner of Most Innovative Data Science Company in the World by Fast Company.
“Patients and consumers want the same kind of access and personalized interaction in health that they have in other areas of their digital lives. We’ve built sophisticated AI-powered virtual assistants to augment and virtualize human teams in order to meet these needs at scale, cost effectively and compliantly,” said Dr. John Reeves, Founder and CEO of conversationHEALTH. “Combining forces with Real Chemistry provides conversationHEALTH with access to deep AI expertise, additional deployment resources and client opportunities to fuel our innovation and growth.”
The conversationHEALTH acquisition is the 10th for Real Chemistry since the company announced its partnership with New Mountain Capital in 2019. Real Chemistry achieved more than $475 million in revenue in 2021, an increase of 36% from the prior year, marking the company’s 20th year of consecutive double-digit revenue growth.
About conversationHEALTH
conversationHEALTH (www.conversationhealth.com), part of Real Chemistry, enables the world’s leading health care and life sciences companies to create AI-driven virtual experiences that exceed customer expectations. Our HIPAA-compliant and privacy-safe system of engagement utilizes advanced natural language processing, medically-trained natural language understanding and contextual artificial intelligence to transform conversations into highly-personalized interactions via intelligent agents. Purpose-built by industry for industry, the conversationHEALTH platform can be deployed for scientific communications, medical affairs, clinical study and commercial operations to enable greater accessibility, improved responsiveness and better outcomes. We’re transforming the way the pharmaceutical industry engages with physicians, patients and consumers through conversation. For more information, please visit www.conversationhealth.com.
About Real Chemistry
Real Chemistry is making the world a healthier place by empowering patients to access the right treatment at the right time. We leverage the best data-driven, tech-enabled and digital solutions to deliver communications, engagement, activation and value across a full range of diverse health care stakeholders — patients, payors, providers, caregivers and regulators.
Our patient-centric approach pairs owned and partnered real-world data sources and proprietary technologies with analytical insights and modern marketing and communications services to solve today’s biggest engagement and commercialization challenges, including diversifying and speeding clinical trial awareness and enrollment, expanding product lifecycles and shortening the revenue curve. From finding patients with complicated or rare diseases to participate in clinical trials to targeting omnichannel marketing efforts to exactly the right audience, Real Chemistry is advancing transformation at the intersection of consumerization, personalization and digitization impacting health care today.